Shipping policy
At Sorchae, we believe that shopping for women’s clothing should be a simple and enjoyable experience. That’s why we’ve designed our shipping process to be reliable, transparent, and easy to understand, no hidden surprises, just your order delivered straight to your door.
Shipping Costs
We offer free shipping to customers in Ireland.
Each order is carefully prepared and securely packaged before shipment.
Delivery Time
Order Processing
- Processing time: 1–2 business days.
- Orders placed after the daily cut-off are processed the next business day.
Order Cut-Off Time
Our daily cut-off time is 5:00 PM (GMT+1), Monday through Saturday.
Shipping Time
- Transit time: 3-7 business days.
- Estimated total delivery time: 4-9 business days.
Please note that delivery estimates are not guaranteed and may vary depending on your location and carrier performance.
Shipping Destinations
We currently ship to:
- Ireland
We do not currently ship to:
- Countries outside of Ireland
If your country is not listed, please contact us before placing your order.
Shipping Carriers
We partner with trusted shipping providers such as:
- DHL
- UPS
- DPD
- An Post
The carrier used for your shipment may vary depending on your delivery location and the most efficient shipping method available.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking information to monitor your shipment throughout its journey.
If you have not received your tracking information after placing your order, please contact our support team.
Shipping Delays
While we always aim to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- High order volumes
- Severe weather
- Customs inspections
- Carrier delays
- Public holidays
- Natural disasters or other unforeseen events
If your shipment is delayed, we will do our best to keep you informed.
Incorrect Shipping Information
Customers are responsible for ensuring that their shipping address is accurate before placing an order.
If an incorrect address is provided, please contact us as soon as possible at support@sorchae.com
While we will do our best to update the address before shipment, we cannot guarantee changes once an order has entered processing.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 60 days of the expected delivery date.
Please include:
- Your order number
- Photos of any damage (if applicable)
- A description of the issue
We will work with the shipping carrier to resolve the issue as quickly as possible.
Need Help?
If you have any questions regarding shipping or your order, our customer support team is happy to assist you.
Email: support@sorchae.com
Contact Form: Available on Contact Page
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Typical Response Time: 12 business hours