Privacy policy
At Sorchae, we value your privacy as an essential part of good business practice. This Privacy Policy explains how we collect, use, and protect your personal information when you visit sorchae.com, make a purchase, or contact our customer support team.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.
1. Who We Are
We are Sorchae, headquartered at:
5 St Mark's Grove, Ronans town Dublin 22, D22 YR67, Ireland
You can contact us through:
Email: support@sorchae.com
Contact Form: Available on Contact Page
Customer support is available:
9:00 AM – 5:00 PM (GMT+1)
Average response time:
12 Business Hours
2. Information We Collect
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Time zone
- Website usage data
When you place an order, we collect information necessary to process your purchase, including:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Order details
When you contact us, we collect the information you provide in order to respond to your inquiry and improve our customer service.
3. How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Process payments
- Provide customer support
- Improve our website and services
- Personalize your shopping experience
- Prevent fraud and maintain website security
- Send promotional emails or SMS where legally permitted
- Comply with legal obligations
4. Sharing Your Information
We only share your personal information with trusted service providers that help us operate our business, including:
- Payment processors
- Shipping and logistics providers
- Website hosting providers
- Marketing platforms
- Analytics providers
- Ecommerce platform providers (such as Shopify)
We never sell, rent, or trade your personal information to third parties.
5. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Personalize content and advertising where applicable
You may disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.
6. Your Privacy Rights
If applicable under your local privacy laws (including the GDPR where applicable), you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Receive a portable copy of your data
- Withdraw marketing consent at any time
To exercise any of these rights, please contact us at:
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected such information, we will delete it as soon as reasonably possible.
8. International Data Transfers
Your information may be processed outside Ireland by payment providers, logistics partners, cloud service providers, or other trusted partners.
Where required by law, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs) or equivalent legal mechanisms, to protect your personal information.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide our products and services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
10. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements. Our policies are kept up to date and are continuously reviewed to ensure that your personal information remains protected and handled responsibly when you use our website.
12. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:
Sorchae Business Address:
5 St Mark's Grove,
Ronans town Dublin 22,
D22 YR67, Ireland
Email: support@sorchae.com
Contact Form: Available on Contact page
Customer Service Hours: 9:00 AM – 5:00 PM (GMT+1)
Average Response Time: 12 Business Hours