Refund policy

We understand that sometimes the size, color, or simply the look of a product may not be what you expected. That’s perfectly fine. That’s why we’ve created a simple and hassle-free returns process.

You have 60 days from the date you receive your order to request a return.

We accept returns for both full-value items and faulty items. Returned items must be in the same condition they were received: unworn, unused, and in their original packaging.

To initiate the return process, please contact us at support@sorchae.com and provide your order number. We’ll guide you step by step through the next steps.

Return shipping costs are the responsibility of the customer.

We recommend sending your return package with a tracking number to avoid loss in transit.

Purchase Withdrawal

If applicable under your local laws, customers may have the right to withdraw from their purchase within the legally required period. Please reach out via Contact Page for more information regarding your statutory rights.

Need a Replacement?

No problem. If you need a different size or color, simply email us at support@sorchae.com, and we’ll help you choose the best option.

Refunds

Once we receive your returned package and inspect it, we’ll issue a refund to your original payment method within 7 business days. Please note that your bank or payment provider may require additional time to process the refund.

Damaged, Defective, or Incorrect Items

If your order arrived damaged, defective, or not as described, please contact us at support@sorchae.com.

Please include:

Your order number
Photos of the issue
A brief description of the problem

We’ll resolve the issue as quickly as possible.

Item added to your cart

Refund policy

Purchase Withdrawal

Need a Replacement?

Refunds

Damaged, Defective, or Incorrect Items

Company Information