Frequently Asked Questions

We offer free shipping to all customers in Ireland. Every order is carefully prepared and securely packaged before it ships.

We currently ship within Ireland only. We do not yet ship to countries outside of Ireland. If your country isn’t listed, please contact us at support@sorchae.com before placing your order.

Processing time: 1–2 business days.
Transit time: 3-7 business days.
Estimated total delivery: 4-9 business days.

Orders placed after our daily cut-off time of 5:00 PM (GMT+1) begin processing on the next business day. Please note that delivery estimates are not guaranteed and may vary depending on your location and carrier performance.

We partner with trusted providers including DHL, UPS, DPD, and An Post. The carrier used for your shipment may vary depending on your delivery location and the most efficient shipping method available.

Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number, which you can use to monitor your shipment throughout its journey. If you haven’t received tracking information after placing your order, please contact our support team.

We always aim to deliver within the estimated timeframe, but delays may occasionally occur due to circumstances beyond our control, such as high order volumes, severe weather, customs inspections, carrier delays, public holidays, or other unforeseen events. If your shipment is delayed, we’ll do our best to keep you informed.

Customers are responsible for ensuring their shipping address is accurate before placing an order. If you’ve provided an incorrect address, please contact us as soon as possible at support@sorchae.com. We’ll do our best to update the address before shipment, but we can’t guarantee changes once an order has entered processing.

If your package arrives damaged or appears lost in transit, please contact us within 60 days of the expected delivery date and include: your order number, photos of any damage (if applicable), and a description of the issue. We’ll work with the carrier to resolve it as quickly as possible.

You have 60 days from the date you receive your order to request a return. We accept returns for both full-value items and faulty items. Returned items must be in the same condition they were received: unworn, unused, and in their original packaging.

To initiate a return, please contact us at support@sorchae.com and provide your order number. We’ll guide you step by step through the process. Return shipping costs are the responsibility of the customer, and we recommend sending your return package with a tracking number to avoid loss in transit.

If applicable under your local laws, customers may have the right to withdraw from their purchase within the legally required period. Please refer to our Contact Page for more information regarding your statutory rights.

No problem. If you need a different size or color, simply email us at support@sorchae.com and we’ll help you choose the best option.

Once we receive your returned package and inspect it, we’ll issue a refund to your original payment method within 7 business days. Please note that your bank or payment provider may require additional time to process the refund.

If your order arrived damaged, defective, or not as described, please contact us at support@sorchae.com and include: your order number, photos of the issue, and a brief description of the problem. We’ll resolve the issue as quickly as possible.

Email: support@sorchae.com
Contact form: Available on Contact Page

Customer service hours: Monday–Saturday, 9:00 AM– 5:00 PM (GMT+1)
Typical response time: 12 business hours.